It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. I would highly recommend them. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. window.mc4wp.listeners.push( If you still think that the chair needs more height, give it a couple of additional spins. Ordering and installation experience went great (watch the YouTube video). Here is the whole procedure to raise your office chair to a suitable and comfortable height. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. If you are looking for how to adjust the office chair, the guides provided above will be helpful. So many options! They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. I highly recommend using a drill with a depth gauge attachment so as to not worry about drilling through the desk. However, within a few minutes, the chair was assembled and ready for sitting. It's all there. Each chair is a little bit different, but we’ve created a couple of videos to help walk you through the process of adjusting your chairs gas cylinder set screw: If a quick adjustment of your set screw does not fix your problem, you may have a faulty or broken gas cylinder. Highly recommend doing business with them! The quality of the material was outstanding. It arrived in 2 weeks and setup took a mere 10 min. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price. This team rocks! Looks and feels like a brand new chair. I am very happy with my purchase. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Crandall Office Furniture knows how to do business and makes sure their customers are taken care of. The chair arrived in great condition and earlier than expected. Chairs are as good as new. Easy set up, mostly clear directions as well as video support. Chair was practically brand new, and came relatively quickly. Months of working from home had me looking for a more comfortable chair and my cheap chair purchased from Amazon in the Spring was on its last legs. Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. I'm in love with my new chair. I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. Everything works well. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. I bought some padded covers from Amazon to see if that helps. Good sign! Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. She saw what is was when it was delivered so I had to present the chair as an early Christmas gift. The set screw is slightly too tight – the cylinder is always partially activated. I have had the chair only a few days, but so far I really enjoy it. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. I researched so many places to get my Leap V2 and Crandall Office Furniture beat any competitors out there. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. To stay comfortable and keep your back in good health, you need to know how to make an office chair higher. Super fast shipping, great how-to video. David went beyond what I was expecting for customer service. EDIT: Thanks for responding regarding fabrics quality. I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. The upgraded wheels I selected make moving the chair around easy and smooth. I initially ordered from a different company but they didn't have cylinders in stock. Took a short while before shipping, but it's a pandemic, that's just life now. Truly outstanding! Very comfortable, looks new, easy to assemble. After unpacking I used a fabric protector on the seat and back before I started assembly. 10/10 for sure. The gas cylinder set screw adjustment is our most common question here at Crandall Office Furniture. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. Mounting screw my new chair no longer functional i.e.able to keep it a... Some weeks now -- it 's also really comfortable, highly adjustable chair at half... Apply depends on your chair, it ’ s hard to find a refurbished Steelcase Leap V2 with some about! 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